Terms & Conditions
Atelier Neko is registered at the Amsterdam Chamber of Commerce with number: 78389801.
VAT number: NL861371938B01 E-mail: info@atelier-neko.com
Atelier Neko office (by appointment only) Panamalaan 5A, 1019 AZ, Amsterdam, The Netherlands
Clause 1. | General
1.1 The General Terms and Conditions of Atelier Neko apply to all offers, products, orders, agreements and deliveries of Atelier Neko. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@atelier-neko.com
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order. Atelier Neko will process your order after you have paid. Until that time, Atelier Neko will remain the full owner of the product(s). 2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order.
2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.
Clause 3. | Payment and Payment Methods
3.1 You can choose from the following secure payment methods: Ideal and Credit card; Mastercard, VISA, AMEX and Maestro. 3.2 If Atelier Neko accidentally posts an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
3.3 All product prices shown on www.atelier-neko.com are including taxes but excluding shipping costs.
3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without Atelier Neko or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).
Clause 4. | Delivery
4.1 Atelier Neko has their items delivered via courier services DHL/Post NL and the prints will be delivered by art courier services
4.2 If you accidentally entered an incorrect delivery address or are not home when DHL/Post NL has tried to deliver the package – and there are therefore extra costs – Atelier Neko calculates these additional costs on to you.
4.3 Atelier Neko will send the order as quickly as possible after payment is confirmed. Atelier Neko always strives to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.
4.4 Up to and including the delivery Atelier Neko bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Atelier Neko will always do everything in its power to make sure your order arrives on time.
Clause 5. | Approval period
5.1 Atelier Neko strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen working days. If something is not correct please send an e-mail to order@atelier-neko.com. In this case, we will provide you with a return form.
Clause 6. | Returns & Exchanges
6.1 Of course we hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.
6.2 The return form always has to be included in the box.
6.3 You can send the package with the return form to:
Atelier Neko
Panamalaan 2G
1019 AZ Amsterdam
The Netherlands
6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged with a manufacturing fault).
6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.
6.6 The refund will take place after receipt and inspection within 14 working days from the day that your return package arrives at our office.
6.7 Atelier Neko can only transfer the refund to the account where the original payment came from.
Clause 7. | Warranty
7.1 After the fourteen-day approval period (clause 5.1) Atelier Neko gives a warranty of six months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to order@atelier-neko.com. In this case, we will provide you with a return form.
7.2 Atelier Neko will provide you with a suitable solution, however, it is up to Atelier Neko to decide which of the following options will be used:
- If it is possible to repair the product we will repair it
- If it is not possible to repair the product, we will provide you with a new item
- If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
7.4 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.
7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 8. | Copyright
8.1 All photos and images displayed by Atelier Neko are copyrighted. Without written permission from Atelier Neko, photos and graphics cannot be reproduced and publicly used.
Clause 9. | Disputes
9.1 All legal relations are exclusively governed by Dutch law.
9.2 Do you have a comment or tip please send an e-mail to info@atelier-neko.com and we will contact you.
These Terms and Conditions were last updated, and became effective, on 01-10-2020.